Privacy Policy

01 — Introduction

OrderChecklist, Inc. (“OrderChecklist,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website at orderchecklist.com, mobile applications, voice AI ordering system, and SMS-based communication tools (collectively, the “Service”).

By using the Service, you consent to the practices described in this policy.

02 — Information We Collect

Information You Provide

• Business name, contact name, email address, and phone number
• Billing and payment information
• Order history and procurement data
• Communications through our platform

Information Collected Automatically

• Device information and IP address
• Usage data and platform interactions
• Voice recordings and transcriptions (when using voice ordering features)
• SMS message logs for order processing purposes

03 — How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the OrderChecklist platform
• Process and confirm orders between distributors and restaurants
• Send transactional SMS and voice notifications related to your orders
• Provide customer support and respond to inquiries
• Ensure compliance with applicable laws and regulations
• Detect and prevent fraud or unauthorized access

We do not use your information for third-party advertising or marketing purposes.

04 — SMS Data and Messaging

SMS message data is retained only as long as necessary to fulfill the order communication purpose and comply with legal obligations.

05 — Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., Twilio for SMS, ElevenLabs for voice AI), under strict confidentiality agreements
• Legal Compliance: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users

06 — Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

07 — Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us at privacy@orderchecklist.com. We will respond within 30 days.

08 — Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications by replying STOP to any message
• Lodge a complaint with a supervisory authority

09 — Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use of the Service after changes constitutes acceptance of the updated policy.